IT System Administrator/Desktop Support

DescriptionThe System Administrator/Desktop Support position provides desktop and basic server administration support. This role performs a significant amount of customer facing support where solution may be implemented on desktop or server platforms. Customer satisfaction and communication is key to resolving problems. The System Administrator/Desktop Support will work closely with the user population to provide technical assistance; configure, install and troubleshoot personal computer hardware, software, and peripheral devices in a network environment; maintain high levels of customer support and service; and continue to be proficient in personal computer, and network technologies through on-the-job training and professional development. Efforts will be needed for change management and IT systems compliancy requirements. In addition, the System Administrator/Desktop Support role will work under the direction of the system administrators performing assigned tasks on server-based projects, server maintenance, and infrastructure systems.
Install, configure, troubleshoot, and move hardware, software, and peripheral equipment.
Provide customer service and technical support, including user training in hardware and software.
Improve skills in hardware, software, and operating system technology (desktop and server) through web training and certification.
Perform backups and restores of critical company data.
Promote a team environment as a team member of the IT Desktop Support group and the IT System Administration group.
Playing key role in meeting user expectations for basic server issues, as itemized above.
Supporting Service Desk Technician role to identify and correctly assign work requests.
Prioritizing work requests to minimize downtime for projects and users.
Maintaining logs of server activities.
Documenting data center and server configurations.
Install, configure, troubleshoot, and move server and server software, hardware and peripheral equipment.
Researching and removing computer viruses.
Contact vendors for technical support, parts pricing, ordering, and research.
Requirements? Associates Degree in Computer Information Systems, or related field, and 2- 4 years working experience in IT desktop support.
CompTIA A+ certification required.
A relevant certification is required within six months of employment. The certification can include, Windows 10, MTA, MCSA or MCSE, or other similar certifications.
Solid understanding of and competence with desktop and server hardware and software.
Ability to administer domain infrastructure including DNS, DHCP, Active Directory, WSUS and similar.
Ability to document application and operating system patches with a change management methodology.
Ability to support SharePoint, Exchange, SAP, SQL
WAN/LAN fundamentals.
Virtualization fundamentals.
Strong and proactive customer service and follow-up skills with the ability to maintain a professional relationship with customers and staff.
Ability to work with minimal supervision making decisions within an appropriate span of control.
Ability to communicate effectively, both written and oral, with all employees.
Ability to work on projects in a team environment.
Demonstrated oral and written communications skills including, but not limited to interpersonal, organizational, communications, documentation, and troubleshooting.
Any equivalent combination of education, training, and/or experience can be substituted for requirements listed above.
Job Information
Location: Benson, Arizona, 85602, United States -Cochise, Arizona, 85606, United States
Job ID: 40722051
Posted: April 27, 2018
Position Title:IT System Administrator/Desktop Support
Company Name:Arizona Electric Power Cooperative
Job Function:Information Technology
Job Type:Full-Time
Job Duration:Indefinite
Min Education:BA/BS/Undergraduate
Min Experience:2-3 Years
Required Travel:10-25%
Salary:$60,467.00 - $75,584.00 (Yearly Salary)

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